1) Who I am and what this agreement covers
I, Melanie Gobourne, operate Honest Courage at https://honestcourage.com/. This agreement explains the terms under which I provide Rapid Transformational Therapy® (RTT®), hypnotherapy, and related coaching services. If you do not agree to these terms, it will not be possible to book or receive services.

Address: District of Columbia, United States
Email: [email protected]

2) Nature of services and important disclaimers
My services are supportive and educational. They are not medical, psychological, or psychiatric treatment and are not a substitute for care provided by a licensed healthcare professional. I do not diagnose, prescribe, or guarantee outcomes. If you have health concerns, please consult an appropriate qualified professional.

3) Free initial consultation (if offered)
I may offer a free 20-minute online consultation to decide whether we are a good fit. No RTT® or hypnotherapy is provided during this call. Fees and next steps will be discussed.

4) Booking, fees, and deposits

You will be told the fee for each session or program before you book. Fees may be reviewed from time to time. You will always receive confirmation of the current fee before paying.

In-person sessions: A non-refundable deposit of 150 USD is due upon booking your first in-person session. The balance is due at least 48 hours before the session start time.

Online sessions: No deposit is required. Full payment is due at least 24 hours before the session start time. If payment is not received on time, the session may be cancelled and released to another client.

Packages/programs: If you purchase multiple sessions at a package rate and later stop, I will refund any unused portion pro rata, calculating sessions already used at the standard single-session rate.

5) Cancellations, rescheduling, no-shows, refunds

Rescheduling window: Please give as much notice as you can. Rescheduling is available up to 48 hours before an in-person session and 24 hours before an online session.

Late cancellations: Cancellations inside the window above may be charged in full or result in forfeiting the in-person deposit.

No-shows: If you do not attend and did not cancel in time, the session may be charged in full.

Refunds: Session fees cover my time and professional services. Because results vary, I cannot guarantee outcomes. Fees for sessions you attended are not refundable.

Packages: If you stop a package early, see section 4 for pro-rata refunds at the standard rate.

6) Attendance, lateness, and conduct between sessions

Attendance and lateness: Please arrive or join on time. If you are late, I will do my best to deliver a full session within the time available, but this cannot be guaranteed and the full fee may still apply.

Contact between sessions: Please contact me by text or email during office hours only. I will respond to messages received outside office hours on the next working day.

7) Minors
I primarily work with adults. Online sessions are for clients 18+ only. Clients under 18 must have verified parental or legal guardian consent and can only be seen in person, with a parent or guardian present or immediately available as appropriate.

8) Medical or psychological conditions and suitability
To ensure safety and suitability, I may ask about your relevant medical history. If you are under the care of a healthcare professional, I may request written confirmation that RTT® or hypnotherapy is appropriate.
For safety reasons, I do not provide services to anyone currently experiencing any form of psychosis or to individuals with epilepsy.

9) Standards of behavior
Respectful, sober participation is required. Sessions may be discontinued without refund if you attend under the influence of alcohol or illegal drugs, act abusively, or otherwise create a safety risk.

10) Personal recordings, materials, and usage
I may provide customized audio recordings and other materials for your personal use. Do not share, sell, or distribute them. For safety, never listen to relaxation tracks while driving, operating machinery, or doing any activity that requires your full attention. Recording a live session is not permitted unless we both agree in writing.

11) Communications and messaging compliance
I use my own account settings and sender IDs to send service messages and, if enabled, marketing messages. I review and approve message content before sending. I am responsible for obtaining and recording any required consent.

Types of messages: service messages such as confirmations, reminders, and follow-ups; marketing messages (if enabled) such as newsletters or offers, only with prior consent.

Email consent: marketing email uses double opt-in and includes an unsubscribe link.

SMS consent: I send SMS only with explicit opt-in consent collected at sign-up, for example on a form or during booking. At sign-up I explain who is messaging, what you will receive, that message and data rates may apply, that message frequency varies, and how to opt out.

Opt-out and help: You can opt out of SMS at any time by replying STOP. For help, reply HELP or email [email protected]. Message frequency varies. Message and data rates may apply.

Rules: I comply with applicable rules including GDPR and ePrivacy (EU), UK GDPR and PECR (UK), and where relevant TCPA, CTIA guidelines, and CAN-SPAM (US). HypnoPilot does not initiate or control messages on my behalf.

12) Confidentiality and its limits
I keep what you share confidential. Confidential information may be disclosed only when:

you give specific permission,

I am required by law or court order,

there is a risk of harm to you or others, suspected abuse or neglect of a child or vulnerable person, fraud, or another serious crime,

a referring healthcare professional reasonably requires a report, or

I seek professional supervision or consultation in a way that protects your identity.

13) Privacy and data protection
Your personal data is handled according to my Privacy Policy and cookie practices. See and the providers list at https://hypnopilot.com/sub-processors.

14) Results and responsibility
Your motivation and participation are key. I will use my best efforts and skills, but I do not guarantee results. You agree to use your own judgment and seek medical or psychological care when needed.

15) Liability
Nothing in this agreement limits liability that cannot be limited by law. To the extent permitted by law, I am not liable for indirect or consequential loss arising from the services. For any claims connected with paid services, my total liability will not exceed the amount you paid for the relevant service.

16) Force majeure
I am not responsible for delays or failures caused by events beyond my reasonable control. If such an event occurs, I will reschedule as soon as reasonably possible.

17) Governing law and venue
These terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of the District of Columbia, United States. You agree to the exclusive jurisdiction of the courts of the District of Columbia, unless mandatory consumer protection law requires otherwise.

18) Concerns and complaints
If you have a concern or complaint about your session(s), please contact me as soon as possible so we can work toward a resolution.

19) Acknowledgement and consent statements
By booking, paying for, or attending a session, you confirm that you have read and agree to these terms and that you:

• understand the scope of RTT® and hypnotherapy I provide and give your consent to receive sessions,

• understand results vary by person and no outcomes are guaranteed,

• understand services are not a substitute for medical, psychological, or psychiatric care,

• will seek medical approval if I advise doing so before continuing,

• may end sessions at any time,

• will participate to the best of your ability, including reasonable use of therapeutic suggestions and any agreed exercises or recordings,

• have answered questions truthfully and will continue to do so.

20) Signature
Electronic signatures are accepted. I may use a secure e-signature tool to collect your agreement.